Senior Leadership team
Damien Coates
Chief Executive Officer
With 30 years of insurance experience, Damien is a recognised leader in the industry. Before founding DUAL Australia in 2004, he was Vice President at AIG overseeing the Commercial Financial Lines & Management Liability portfolio across the UK, Ireland and Africa.
Under Damien’s leadership, DUAL expanded across the Asia Pacific region. It now has offices across Australia and New Zealand with the business exceeding $365m in GWP.
Beyond DUAL, Damien is a passionate advocate for mental health. As a Mental Health Ambassador and partner of the Black Dog Institute, he’s shared his personal journey with depression with over 10,000 people. By raising awareness, breaking stigmas and sharing the clinically proven approaches that have supported his own positive mental health, he aims to inspire others to prioritise theirs.
Paula Sheppard-Jones
Managing Director New Zealand
Damian Browne
Deputy Managing Director New Zealand
Adam Bullard
Sales & Shared Services Manager
Richard Robinson
Head of Motor
Richard has over 20 years in Insurance primarily in underwriting commercial lines at the Underwriting Manager level.
In his role of Underwriting Manager at NZI East Tamaki, and later Branch Manager, Richard was responsible for managing the underwriting of customers that often-had Heavy Motor as well as those with large fleets as this is a dominant class of business in this location.
Richard in his role as Head of Motor has built the motor portfolio to $9.1M since August 2023.
Sally Davis
Head of Claims - New Zealand
Chris Hammond
Head of Title Insurance (APAC)
Jordan Schwarz
Head of M&A
Stewart Eaton
ANZ Head of Liability
Stewart has worked in the UK and London market for nearly 25 years. He has held a variety of liability positions at AIG and crisis management roles at various Lloyd’s Syndicates and at Allianz Global Corporate and Specialty. Prior to setting up a product recall book of business at Ark Syndicate in 2021 he was the Global Head of Product Recall at AGCS from 2019 looking after a book of cEUR100m. Stewart will be helping grow and diversify the liability book including a regional focus ensuring key service delivery to our broker partners and clients.
Stewart succeeded Steve Jacques in April 2023 and will be building a team that will service the growing portfolio with a focus on profitability and sustainability whilst assisting develop new product solutions in the NZ market.
Daniel Brown
Head of Financial Lines
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