As Cyber Awareness Month is upon us, it’s a timely reminder to assess not only your clients’ cyber protection but also your own.
While we frequently share educational content with you for your clients, covering policy wordings, industry trends, and more - have you ever considered: what if you are the one facing a cyber incident? Doing so may assist in your client conversations.
To assist you, we identified several key considerations for when a claim occurs and wanted to share important points to help you, and your clients think through real-world scenarios.
- How will you inform your staff that an incident has occurred?
- What steps should they take first?
- Who is responsible for notifying regulators, customers, or the public?
- Do you have pre-prepared statements or protocols stored somewhere accessible offline, without relying on your usual systems?
- What tasks, if any, can continue during the outage? For instance, a mechanic may still be able to work, but a consultant whose work relies on inaccessible systems may face delays.
- Can tasks be transferred to other locations or subsidiaries?
- If invoicing and payment systems are down, can you log transactions manually?
- Do you have alternative payment methods in place?
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