How do I request a claims history report?

What is a claims history report?

A claims history report is a document that summarises all claims lodged under a policy. It is commonly used when seeking renewal terms, obtaining quotes from other insurers, or reviewing past claims activity.

How do I request a claims history report?

To request a claims history report, contact your local DUAL underwriter or send an email to  [email protected] with the following details:

• Policy number
• Insured name
• Policy period (if known)

Our team will review your request and let you know if any additional information is needed before we can issue the report. You can typically expect a response within 2–5 business days, though turnaround times may vary depending on the complexity of the request.

Claims history reports are subject to insurer availability, and retrieval times may vary depending on the policy and claims information requested.