How to get help with WebRater access issues

What should I do if I cannot access WebRater?

If WebRater access issues are preventing you from signing in, registering, changing your password, or opening training content, use the WebRater help centre resources first. If the issue continues, submit a support ticket so the support team can follow up directly.

How can I get help with WebRater access?

You can review the following help centre topics:

• How do I access WebRater?
• How to sign up and access WebRater
• What is user access management?
• I've been locked out of WebRater
• WebRater contacts

What information should I provide when contacting support?

Provide:

1. Your name
2. A contact email address
3. A short summary of the issue

Examples of issues that can be included in the summary are:

• Unable to access WebRater
• Unable to change password
• Receiving an authorisation failed message
• Being redirected back to the registration page when trying to access training videos

What happens after I submit a support ticket?

Once the details are submitted, the support team is sent the information and will reach out directly.