How to get quote binding assistance on WebRater
How can I get help binding a quote?
Help is available through WebRater resources for binding, expired quotes, and renewals. If those resources do not resolve the issue, you can submit a support ticket and the team will follow up directly.
What help topics are available?
The available help topics include:
- How to bind on the WebRater
- How to bind a quote
- What to do if a quote has expired
- How to renew on the WebRater
- How to obtain a certificate of currency
- How to make changes after a policy has been bound
- How to locate a quote
What should I do if binding does not work?
If binding is still unsuccessful, you can contact support and provide a summary of the issue. A support request will be passed to the team for follow-up.
What information should I include when contacting support?
Provide a clear summary of the binding issue, including:
- The quote reference or policy number
- The cover type involved
- A brief description of what happened
What happens after I contact support?
The details are passed to the team, and they will reach out directly.
How to contact our support team?
- Online: Visit the Contact DUAL - People page to find your local underwriter.
- Email: [email protected]
- Phone: +64 09 973 0190