How to request a WebRater login and reset your password

This article explains how to request a WebRater login, reset your password, and resolve login issues. To request access, complete the self-service sign-up at www.dualinsurance.com/nz-en/webrater/signup. For login errors, reset your password or contact [email protected].

How do I request a WebRater login?

• Self-service sign-up:

  1. Open the WebRater sign-up page: dualinsurance.com/nz-en/webrater
  2. Alternatively, register via the DUAL Australia website: dualinsurance.com/nz-en/webrater/signup
  3. Enter the required information on the sign-up form and submit. Your login will be created and you will receive an activation email.

How do I reset my password or resolve a login issue?

• If you receive an "Authorization failed" or similar login error:
  • Try resetting your password. The new password must differ from your previous password and meet WebRater's password requirements (such as minimum length and accepted characters). See the WebRater help resources on the WebRater site for the full list of password rules.
  • If changing your password does not resolve the issue, contact the DUAL Asia Pacific support team to request a password reset: [email protected]. You will receive a confirmation email once the reset is complete.

Where can I find further help with WebRater login issues?

• For additional help with password creation, account lockouts, and signing in, visit the WebRater Help section on the WebRater site.