How to submit an enquiry via the chatbot

How do I submit an enquiry through the chatbot?

The chatbot collects a few details, confirms them with you, and then sends your enquiry to the team for follow-up. You can also use it to request help with items such as login details, product support, renewal terms, or another specialist request.

What details does the chatbot ask for?

The chatbot asks you to confirm:

1. Whether you are a broker or someone else
2. Your name
3. Your email address
4. Your enquiry topic or request

How do I submit an enquiry?

1. Start a chat with the chatbot.
2. Confirm whether you are a broker or someone else.
3. Enter your name.
4. Enter your email address.
5. Select or type your enquiry topic.
6. Review the details shown by the chatbot.
7. Confirm that the details are correct and visible.
8. Your enquiry will be sent to the team, and they will be in touch shortly.

What kinds of requests can be submitted?

The chatbot can be used for requests such as:

• WebRater help
• Login details
• Product assistance
• Renewal terms and renewal declarations
• Other specialist support

What happens after I confirm my details?

Once you confirm the details, the enquiry is sent to the team. A specialist will follow up from there.