Receiving policy documents and invoicing

Thank you for choosing DUAL for your insurance needs.

Once your policy has been finalised, you will receive an email with your policy documents and invoice. This gives you everything you need relating to your cover in one place, accessible at any time.

What you'll receive

Your email will typically include:

• Your policy schedule
• Policy wording and supporting documents
• Certificate of Currency (where applicable)
• Tax invoice and payment details
• Any additional endorsements or supporting information relevant to your policy

What to do next

When you receive your documents, we recommend you:

1. Review your policy details carefully to ensure all information is correct.
2. Read the policy wording to understand your cover, exclusions, and any applicable conditions.
3. Retain a copy of all documents for your records.
4. Arrange payment of your invoice by the due date to ensure your cover remains in place.

Haven't received your documents?

If you have not received your policy documents and invoice within 24 hours of your policy being finalised, please check your junk or spam folder. If you still cannot locate the email, contact our team and we will be happy to assist.

If you need to update your nominated email address or have any other questions about your policy, contact our team.