Receiving policy documents and invoicing

Once your policy has been finalised, you will receive an email containing your policy documents and invoice — everything you need relating to your cover in one place, accessible at any time.

What will I receive after my policy is finalised?

Your email will typically include:

• Your policy schedule
• Policy wording and supporting documents
• Certificate of Currency (where applicable)
• Tax invoice and payment details
• Any additional endorsements or supporting information relevant to your policy

What should I do when I receive my documents?

When you receive your documents, we recommend you:

1. Review your policy details carefully to ensure all information is correct.
2. Read the policy wording to understand your cover, exclusions, and any applicable conditions.
3. Retain a copy of all documents for your records.
4. Arrange payment of your invoice by the due date to ensure your cover remains in place.

What if I haven't received my documents?

If you have not received your policy documents and invoice within 24 hours of your policy being finalised, please check your junk or spam folder. If you still cannot locate the email, contact our team and we will assist you promptly.

If you need to update your nominated email address or have any other questions about your policy, contact our team.